Privacy Policy

Data Controller

The entity responsible for processing data collected through this website is:

Le Mas de Louise
2270 Route de Darbres
07170 Lussas — Ardèche, France
+33 6 21 35 78 17
contact@masdelouise.com

Data We Collect

We collect only the data strictly necessary to provide our services:

Contact Form

• First and last name
• Email address
• Phone number
• Message content

Newsletter

• Email address

Booking (via Lodgify)

When making a reservation, you are redirected to the Lodgify platform (hosted at checkout.lodgify.com). The following data is processed by Lodgify as our data processor:

• Check-in and check-out dates
• Number of guests (adults, children, infants, pets)
• Booking details (name, email, phone, payment information)

Lodgify has its own privacy policy available on their website.

Browsing Data

Our site loads typefaces via Google Fonts. This connection may result in your IP address being logged by Google's servers. We do not deploy any analytics or tracking cookies of our own.

Purposes & Legal Basis

Purpose	Legal Basis
Responding to contact requests	Legitimate interest (Art. 6.1.f GDPR)
Processing reservations	Performance of a contract (Art. 6.1.b GDPR)
Sending newsletter	Consent (Art. 6.1.a GDPR)
Loading Google Fonts	Legitimate interest (Art. 6.1.f GDPR)
Compliance with legal obligations	Legal obligation (Art. 6.1.c GDPR)

Data Retention

• Contact data: retained for 3 years from the last interaction.
• Booking data: retained for 10 years in compliance with French accounting obligations.
• Newsletter addresses: retained until unsubscription.

After these periods, your data is deleted or anonymised.

Data Recipients

Your personal data is never sold or rented to third parties. It may be shared solely with the following processors, strictly for service delivery purposes:

• Lodgify – reservation management
• Hosting provider – website hosting

These processors are contractually bound to protect your data in accordance with the GDPR and may not use it for any other purpose.

Beyond these cases, your data is shared only with your explicit consent or to fulfil a legal obligation.

Cookies

Our website does not deploy tracking or advertising cookies of our own. Technical cookies may be set by Lodgify when using the booking module; these are necessary for the reservation service to function correctly.

You may configure your browser to refuse cookies. Please note that doing so may prevent some features (including online booking) from working properly.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: obtain a copy of the data we hold about you.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure: request deletion of your data ("right to be forgotten").
• Right to restriction: temporarily restrict the processing of your data.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interest, including for direct marketing purposes.
• Withdrawal of consent: withdraw consent at any time (e.g. newsletter) without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at contact@masdelouise.com or by post to the address above. We will respond within one month of receiving your request.

If you believe your rights have not been respected, you may lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) — www.cnil.fr.

Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure. All communications between your browser and our website are encrypted via HTTPS.

Policy Updates

This Privacy Policy may be updated at any time, particularly in response to changes in legislation, case law or technology. The date of the latest revision is shown at the top of this page. We encourage you to review it regularly.